Privacy Policy
Effective Date: 1 February 2025
At clevorana, we take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use our budget consolidation services. We're committed to transparency and giving you control over your data.
Information We Collect
When you use our services, we collect different types of information to help you manage your finances effectively. Here's what we gather and why it matters.
Personal Identification Details
- Full name, date of birth, and residential address
- Email address and phone number for communication
- Government-issued identification numbers when required by Australian financial regulations
- Employment information and income details
Financial Information
- Bank account details and transaction history
- Credit and debit card information
- Debt accounts, loan details, and repayment schedules
- Budget preferences and spending patterns
- Financial goals and consolidation requirements
Technical and Usage Data
- IP address, browser type, and device information
- Pages visited, features used, and time spent on our platform
- Login times and access patterns
- Cookies and similar tracking technologies
How We Use Your Information
We use your data to provide budget consolidation services and improve your financial management experience. Every piece of information serves a purpose in helping you reach your financial goals.
- Processing and managing your budget consolidation requests
- Analyzing your financial situation to provide personalized recommendations
- Communicating with you about your account, services, and updates
- Verifying your identity and preventing fraudulent activities
- Complying with Australian financial laws and regulatory requirements
- Improving our platform features and user experience
- Sending educational content about financial management (you can opt out anytime)
We never sell your personal information to third parties. Your financial data is used exclusively to provide our services and meet legal obligations.
Data Storage and Security
Your information is stored securely on Australian servers, and we use industry-standard security measures to protect it from unauthorized access.
Security Measures
- 256-bit SSL encryption for all data transmission
- Multi-factor authentication for account access
- Regular security audits and vulnerability assessments
- Restricted access to personal data on a need-to-know basis
- Secure backup systems with encrypted storage
Data Retention Periods
We keep your information only as long as necessary to provide our services and meet legal requirements.
| Data Type | Retention Period |
|---|---|
| Active account information | Duration of account plus 7 years |
| Financial transaction records | 7 years from transaction date |
| Marketing communications data | Until you opt out or 3 years of inactivity |
| Technical logs and analytics | 24 months |
Your Rights Under Australian Privacy Law
The Australian Privacy Principles give you specific rights regarding your personal information. You're in control of your data, and we make it easy to exercise these rights.
- Access: Request a copy of all personal information we hold about you
- Correction: Ask us to update or correct inaccurate information
- Deletion: Request deletion of your data (subject to legal retention requirements)
- Restriction: Limit how we use certain types of your information
- Portability: Receive your data in a structured, commonly used format
- Objection: Object to processing of your data for specific purposes
- Complaint: Lodge a complaint with the Office of the Australian Information Commissioner
To exercise any of these rights, contact our privacy team at info@clevorana.com. We'll respond within 30 days of receiving your request.
Sharing Your Information
We only share your information when necessary to provide our services or when required by law. Here's who might receive your data and why.
Service Providers and Partners
- Financial institutions for processing transactions and consolidations
- Payment processors for secure transaction handling
- Cloud hosting providers for data storage (Australian-based servers)
- Identity verification services for account security
- Analytics providers to improve our platform (anonymized data only)
Legal and Regulatory Requirements
We may disclose your information to government agencies, law enforcement, or regulatory bodies when required by Australian law, including:
- Compliance with court orders or legal processes
- Anti-money laundering and counter-terrorism financing obligations
- Tax reporting requirements
- Protection of our legal rights or prevention of fraud
All third parties we work with are contractually obligated to protect your information and use it only for specified purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience and understand how you use our platform.
Types of Cookies We Use
- Essential Cookies: Required for basic platform functionality and security
- Performance Cookies: Help us understand how visitors interact with our site
- Functional Cookies: Remember your preferences and personalize your experience
- Analytics Cookies: Collect information about site usage to improve our services
You can control cookies through your browser settings, though disabling certain cookies may affect platform functionality.
International Data Transfers
Your data is primarily stored and processed within Australia. However, some of our service providers operate internationally. When we transfer data outside Australia, we ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by Australian regulators
- Transfers only to countries with adequate privacy protections
- Additional security measures for international data transmission
- Regular audits of international service providers
Children's Privacy
Our services are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18. If you believe we've inadvertently collected data from a minor, contact us immediately, and we'll delete it.
Changes to This Policy
We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform.
The "Effective Date" at the top of this policy indicates when it was last updated. We encourage you to review this policy regularly to stay informed about how we protect your information.
Data Breach Notification
In the unlikely event of a data breach that poses a risk to your rights and interests, we'll notify you and the Office of the Australian Information Commissioner within 72 hours of becoming aware of the breach. Our notification will include:
- Nature of the breach and types of data affected
- Likely consequences and potential risks
- Steps we've taken to address the breach
- Recommendations for protecting your information
Contact Our Privacy Team
Questions about this privacy policy or how we handle your information? We're here to help.
- Email: info@clevorana.com
- Phone: +61431256690
- Mail: 119 Macquarie St, Hobart TAS 7000, Australia
We aim to respond to all privacy inquiries within 5 business days.